Privacy Policy

1. Introduction

Welcome to Golden Luxury Wellness Spa ("we," "our," "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (goldenluxuryspa.in) or contact us.

Our business is located at: Office No. 620, 3rd Floor, Modern World D Wing, Vashi Plaza, Sector 17, Vashi, Navi Mumbai, Maharashtra 400703.

2. Information We Collect

We collect information that you voluntarily provide to us, including:

• Name, phone number, and email address when you contact us or make a booking
• Health information relevant to your treatment (shared voluntarily during consultation)
• WhatsApp messages and call records for booking purposes
• Newsletter subscription email addresses

We automatically collect certain technical information including your IP address, browser type, and pages visited through standard web analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your treatment bookings
• Communicate with you about your appointments and wellness sessions
• Send promotional offers and wellness tips (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website or conducting our business, under strict confidentiality agreements.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All treatment records and health consultations are stored with strict confidentiality.

6. Your Rights

Under applicable Indian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt-out of marketing communications at any time
• Lodge a complaint with relevant data protection authorities

7. Cookies

Our website uses essential cookies to ensure proper functionality. We may use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser preferences.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

📍 Office No. 620, 3rd Floor, Vashi Plaza, Sector 17, Vashi, Navi Mumbai 400703
📞 +91 8657471699
💬 WhatsApp